More Than Happy To Help

Help & Frequently Asked Questions (FAQ)

I have a question or concern. How can I contact you?

We are committed to making your experience with 123Print UK a positive one. You can chat on line with a real, live person (honest!) 24 hours a day by clicking on "Chat" at the top of every page. This is great to use if you have questions about how the site works or need help with uploading images. If you'd rather email us, please send to: info@123print.co.uk. and we will respond back to you within 48 hours. We also have a freefone number (0808 1788608) which is available from 8am - 5pm Mon - Fri BST.

123Print UK
91 Clydesdale Place
Moss Side Industrial Estate
Leyland, Lancashire PR26 7QS

We're on Facebook and Twitter, too! Follow us at http://www.twitter.com/123PrintUK and like us at http://www.facebook.com/123PrintUK. Ask us questions, give us feedback, share funny photos of your kid and your cat doing circus acts, whatever. We love being social as much as you do!

Is your site secure?

What is your privacy policy?

Do You Offer Discounts?

We do our best to make our prices as low and full of value as possible even without discounts. All 123Print UK products feature lots of options that the other guys charge big up-charges for no coupons needed!

However, we do feature special offers in our advertising from time to time. If you'd like to know about these specials, we'd love to let you know! Just give us your email address in the box in the lower left corner of this page and we'll take care of you.

What if I want to order matching designs across the products you mentioned?

What paper stocks are available?

Is everything printed in full colour?

I saw that image and logo uploads are entirely free. What kind of file sizes and types do you accept?

To ensure the best possible quality, please make sure that the image files you upload meet the following criteria:

Acceptable File Formats:

•   JPEG (.jpg / .jpeg / .jpe)
•   PNG (.png)
•   Bitmap (.bmp)
•   TIFF (.tif / .tiff)
•   PDF (.pdf)
•   GIF (.gif)

Resolution:

• 300 dpi photos are best
• Very large (1900 pixels wide or more) 72 dpi photos are acceptable, but resizing may be limited.

File Size:

• Images must be 10 MB or smaller.

Dimensions:

• Images must not exceed 7800px for the width and height.
• This maximum is for 300 dpi or smaller.

Do you offer matching envelopes with your invitations and greeting cards?

I've forgotten my password.

You can easily retrieve your password by going to " Account," located at the bottom of the page, and clicking the "Forgot Password" link. Submit your email and click "Retrieve Password." An email will then be generated to this address, within minutes, with your password. If this proves unsuccessful, please click on the CHAT button and we would be happy to assist you.

Is it necessary to create an account with you?

How do I update my information with you?

Can I opt-out of promotional emails?

How do I check the status of my order?

You may check the status of your order by clicking "Order Status," at the bottom of the page, and providing the requested information. From there you can check the status of your order as well as quickly look at or reorder past purchases.

I'm unhappy with my recent order.

First, we're so sorry to hear that you're unhappy with your order. We stand behind our 100% Satisfaction Guarantee and urge you to send the entire product back to us, within 30 days of receiving it , with your Order Number, for an exchange or full refund. Please return the product to: 123Print UK., 91 Clydesdale Place Moss Side Industrial Estate Leyland, Lancashire PR26 7QS.

I'd like to cancel my order.

I need to expedite my order.

How do I place a reorder?

What are your return policy and/or guarantee?

Can I get an actual proof before I place my order?

Definitely. Click on "View Proof," located in your shopping cart once you have added your item to the cart. The proof allows you to receive a low resolution PDF that is perfect for downloading to your computer, or printing on printer paper. You can review the image with business associates or friends, get opinions, and then place your actual order.

What is the purpose of a PDF?

Can I upload my own artwork or design?

Of course. Go ahead and upload your own artwork, logo, or photograph to any of our already existing designs absolutely free, or upload a completely unique design to our solid white products absolutely FREE.

File size and file type information
To ensure the best possible quality, please make sure that the image files you upload meet the following criteria:

Acceptable File Formats:

•   JPEG (.jpg / .jpeg / .jpe)
•   PNG (.png)
•   Bitmap (.bmp)
•   TIFF (.tif / .tiff)
•   PDF (.pdf)
•   GIF (.gif)

Resolution:

•   300 dpi photos are best.

File Size:

•   Images must be 10 MB or smaller.

"View Proof" and "Self Review" are similar in that they are both free services and both provide you with PDF formatted files to use in proofing/reviewing your design. "View Proof" is intended for use before placing your order whereas "Self Review" is something that occurs after you place your order but before it is printed. Professional Review is an inexpensive optional service that involves members of 123Print's professional design staff physically proofing/reviewing items you have ordered. Professional Review gives you options to correct issues on your own or through our Design Services team for a reasonable fee.

Will someone look my order over before it is printed?

As soon as you place your order it immediately goes into our production queue for printing. However, you will be able to view a final proof of what your item will print like in the shopping cart. Click on the "view proof" link under the image and that will be an image of how your file will print. If you need to make changes at that point, click on the "Edit" link to go back to the studio.

What payment methods do you accept?

At this time we accept credit card transactions under VISA, VISA Electron, MasterCard, Maestro, and PayPal.

I have questions about my billing.

How do I report a billing error?

Which shipping methods do you use?

Our standard method is Royal Mail or Yodel:

•   Basic: 7 Days Guaranteed (1 business day processing plus 2-6 days for delivery) *
•   Urgent: 3 Days Guaranteed (1 business day processing, 2-3 days for delivery) *
•   Urgent: 2 Days Guaranteed (1 business day processing, 1 day for delivery) *

* For orders placed before 3.00pm GMT Monday to Friday (except holidays)

Does order processing include weekends?

Which countries, other than the Great Britain, do you ship to?

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